Terms of service

These terms are an agreement between you and CoderCue LLC ("we", "us") covering the CoderCue application and this website. By installing the application or buying a licence you accept them. If you do not accept them, do not use the software.

1. Your licence

When you buy a licence we grant you a personal, non-exclusive, non-transferable licence to install and run CoderCue on one machine at a time, for for the term you paid for.

You may:

• install and use the app on the machine your key is activated on;
• move your licence to a different machine you own, by releasing it from the old one first;
• make copies of the installer for your own backup purposes;
• use the app for any lawful purpose, including commercial and professional work.

You may not:

• share, publish, resell, rent, lease or sublicense your licence key;
• run one key on more than one machine at the same time;
• reverse engineer, decompile, or attempt to derive the source code of the app, except where the law expressly permits it;
• remove or obscure any copyright, trademark or licence notice;
• redistribute the app, the speech models it downloads, or any part of them.

2. The free plan

The free plan gives you a limited amount of live assistance per day, resetting at midnight in your local time. It requires no payment details. We may change the free plan's limits at any time, but we will not reduce what you already have without telling you on this website first.

3. Buying a licence

• A licence is bought outright for a fixed term, paid in US dollars through our payment provider SellAuth.
• Nothing renews automatically. There is no recurring billing, no stored payment method, and nothing to cancel.
• Your key arrives by email as soon as payment clears, and works until the end of the term it was bought for.
• When the term ends the licence simply expires, and the app continues on the free plan. Buying another key starts a new term on the same machine.
• Each key is a separate purchase. Buying a second key does not extend, replace or invalidate the first.
• Prices may change, but only for future purchases — a key you have already bought is unaffected.
• Sales tax, VAT and similar charges are added where required by law.

4. Refunds

Licences are sold as final sales and are not refundable once bought. The refund policy explains why: the free plan exists so the decision to pay can be made after using the software rather than before. Where the consumer law of your country gives you a right to cancel, that right is unaffected by this agreement. A duplicate charge, a key that never arrived, or a key we cannot make work is always put right in full.

5. Your AI provider and other third parties

CoderCue does not include AI usage. You supply your own API key from a provider of your choosing, and your use of that provider is governed by your agreement with them, not by this one. You are responsible for the cost of that usage and for keeping your key secure.

Payments are processed by SellAuth. Downloading a speech model retrieves a file from a third-party model host. We are not responsible for the availability, content or terms of third-party services.

6. Acceptable use

You agree not to use CoderCue to:

• break the rules of a competition, examination, court or other proceeding that applies to you;
• record or transcribe another person where doing so is unlawful in your jurisdiction;
• misrepresent AI-generated material as your own where you are required to disclose it — for example in sworn testimony or regulated professional advice;
• break any applicable law.

7. Your content and your data

Your transcripts, knowledge sources, custom playbooks and settings belong to you. They are stored locally on your machine. We do not receive them, host them, or claim any licence over them.

What the app sends to your AI provider is described in the privacy policy. In short: the text of the conversation, your playbook instructions and any knowledge sources you have attached.

8. Updates and changes to the app

We may release updates that fix bugs, change features or remove features. Updates are provided at no extra cost for the term you paid for. We are not obliged to add any particular feature, and features described on this website may change as the product develops.

9. Availability

The app works offline for transcription, and its paid features continue during a network outage for a grace period. Licence activation and changes to your licence do require our licensing service to be reachable. We aim for high availability but we do not promise uninterrupted service, and we are not liable for an outage.

10. Disclaimer of warranties

CoderCue is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the app will be error-free, that transcription will be accurate, or that AI-generated output will be correct, complete, current or suitable for any purpose. AI output can be wrong. Verify anything you intend to rely on, and never treat generated content as legal, medical, financial or professional advice.

11. Limitation of liability

To the fullest extent permitted by law, our total liability arising out of or relating to this agreement is limited to the amount you paid us in the twelve months before the claim arose. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost opportunities, lost data, or the outcome of any interview, negotiation, examination, meeting or presentation.

Nothing in these terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

12. Termination

You may stop using the software at any time. We may suspend or terminate a licence if these terms are broken — in particular the restrictions in section 1 or the acceptable use rules in section 6. Where a termination is not caused by your breach, we will refund the unused portion of any period you have paid for.

13. Changes to these terms

We may update these terms. The date at the top of this page always reflects the current version, and material changes will be announced on this website before they take effect. Continuing to use the software after a change means you accept it.

14. Governing law

This agreement is governed by the laws of the jurisdiction in which CoderCue LLC is established, and the courts of that jurisdiction have exclusive jurisdiction over any dispute — without affecting any right you have to bring a claim in your own country of residence as a consumer.

15. Contact

Questions about these terms go to [email protected].