The policy

CoderCue licences are sold as final sales. There is no change-of-mind refund window, no trial that quietly turns into a charge, and no cancellation to remember — because there is nothing to cancel. You buy a key for a fixed term, and it runs its course.

This is only reasonable because you can use the product properly before paying for it. If you are not certain yet, the free plan is the right place to start, not a purchase you intend to reverse.

Try it before you buy it

The free plan gives you five minutes of live assistance every day, with no card and no account. That is enough to find out the things that actually matter: whether transcription is accurate for your voice, whether your microphone and your call app's output are both picked up, and whether the answers are any use to you.

Please settle that question on the free plan rather than buying first and asking afterwards. It is the same software, and the limit resets every midnight.

Your statutory rights

Nothing on this page removes a right you have under the consumer law of your own country. If you live somewhere that grants a legal right to cancel a distance purchase — the 14-day withdrawal right in the EU and UK, for example — that right stands, and it overrides this policy.

Email [email protected] and we will honour it without argument.

Mistakes we always put right

The policy above is about changing your mind. It is not about our errors, and we do not hide behind it when something goes wrong on our side. These are settled in full, whenever they happen:

A duplicate charge, or a second key bought by accident. Email both invoice numbers and the unused one is refunded and revoked.
A key that never arrived. If the delivery email did not reach you, we resend it or refund it.
A key that will not activate and that we cannot make work on your machine.

What happens to your licence

If a payment is reversed or charged back, the licence is deactivated and the app returns to the free plan. Anything already on your machine — transcripts, sessions, playbooks and settings — stays exactly where it is and stays readable. We do not reach into your computer to delete anything.

Please talk to us before a chargeback

A chargeback costs us a fee, takes weeks to resolve and is slower for you than an email. If a payment looks wrong, write to us first — anything in the list above is settled the same working day.

Contact

Billing questions, or anything unclear on this page: [email protected].

All sales are final