Contact
Come and ask in the Discord
Support lives in our Discord server. Post in a channel and a human replies — usually the same working day — or open a private ticket if it is about your licence or an order.
Join the Discord
Free to join, no purchase needed. Ask in #licence-help for activation problems, #bug-reports when something is broken, or #suggestions for ideas. For anything you would rather not post in public, press Open a ticket in #open-a-ticket and a private channel opens between you and the staff team.
What to include
| If you are asking about | Send us |
|---|---|
| Audio not being captured | Your Windows version, and which microphone and playback device you selected in Settings. |
| Transcription accuracy | The speech model you are using, roughly how far the microphone is from your mouth, and whether input boost is on. |
| A missing licence key | The invoice number and the email address you used at checkout. |
| Moving to a new PC | The first five characters of your key only — never the whole key, here or anywhere else. |
| The window appearing in a screen share | Which application is capturing, your display setup, and whether the hide-from-capture toggle is on. |
| A billing question | Your invoice number and the email address you used at checkout. |
Or email us
Discord is faster, but billing, refunds and privacy requests are better on paper. Write to [email protected] and it reaches the same people.
Answers you can have right now
- The FAQ covers detection, privacy, accuracy and billing.
- Troubleshooting fixes the six problems people actually hit.
- Licence help covers activation, moving machines and expired licences.
- Refund policy — final sales, and what happens if something goes wrong.
What we do not offer
- No phone support and no live chat.
- No remote desktop sessions. We will not ask to connect to your machine.
- No support for using CoderCue to break competition rules.
We will never ask for your AI provider key. If anyone claiming to be from CoderCue requests it, they are not us.
Prefer to just try it?
Five minutes a day free, no card, no account. Most questions answer themselves once you have heard it work.